Party Rental Policies

Here at BounceyHouseRentals.com we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed as to any weather conditions approaching their area. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations and rainchecks. Sometimes rain may be occurring in one part of town but not in the other part of town right next to it. For this reason WE DO NOT CANCEL DUE TO WEATHER unless we feel it would endanger your kids or our equipment. THIS DECISION IS LEFT SOLELY TO THE CUSTOMER. Please feel free to give us a call should you have any questions regarding our policies.

RAIN POLICY

Rain Days we will call you that morning to ask for a "Go" or "No Go".  If its a "Go" then just pay the delivery driver and have a great party.  If its a "No Go" then we will get you next time.  Its that simple. We offer a rain check, or a reschedule, what ever works best for you! Please note when it rains it pours! We have been working on the day of your event for the last 6 month or longer so some time we might have 50 to 100 rain checks or reschedules to process. Please dont yell at us because it takes some time to sort it all out.

Delivery Times:
In order for all Events/Parties to be delivered on time we need you to be ready by 7:00 am for the delivery no matter what time your party will start. Occasionally we have to deliver several hours in advance of scheduled rental time.  Our goal is to be at the party address at least one hour early.  We need some one to be at the delivery location to open doors, gates, and locks then show us where you would like the bounce house set up.  Please have all funds available for the delivery driver and understand that we can not wait for you to go to the bank/ATM.

Cancellations:
The customer is responsible for notifying the office BETWEEN 6-8AM OR BEFORE THE DRIVER DELIVERS THE EQUIPMENT ON THE DAY OF THEIR RENTAL if they need to cancel the rentals. Once the equipment is delivered or after we arive, the FULL AMOUNT IS DUE regardless of total time used. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled delivery time, even if the equipment is delivered early. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news. NO REFUNDS FOR ANY CANCELATIONS AT YOUR DOOR STEP.

Deposits:
All orders require a non-refundable $50 down payment. Larger orders require up to 50% down payment.  We use US Dollars, Cash App, Venmo, Bitcoin with many Cryptocurrency as our form of currency. 

Refunds:

Due to Covid-19 No Refund for Cancellations! Store Credit Only!

NO REFUND OR STORE CREDIT FOR CANCELLATIONS 29 DAYS OR LESS WITH PAYMENT DUE IN FULL FOR EVENTS CANCELED WITH IN 7 DAYS! (Not including rain days).

Terms and Conditions:
TERMS OF LEASE
In addition to the terms below, and the operation guidelines on each rented item, the Lessee (customer) agrees to supervise the operation of any rented item and further agrees that if the item is damaged that he/she will reimburse Bouncey House Rentals for the full price to fix the damage and/or the full replacement value of the rented item.  Before signing this contract, Lessee agrees that he/she has read the entire contract, has agreed to all terms and conditions herein, and has had all questions he/she may have answered to the Lessee’s full satisfaction and understanding.

Delivery/Operation/Payments:  To address specified by Lessee. Lessee grants Bouncey House Rentals  and its employees/contractors, the right to enter said property for the delivery and return of the rented equipment at approximate times. All payments must be made at time of delivery.  No refunds will be made after the equipment has been delivered. For jumpers, the lessee agrees to provide one electrical outlet rated at 115 volts with 20 amperes capacity per motor unit within 50 feet of each unit. No electrical cords are to be used. If the blower stops or the air pressure is low, remove all users immediately, and then check on the problem.  Air tubes in the rear of the unit should be tied securely to the blower or tied off to prevent air from escaping.  The electrical cord should be plugged into an outlet and be the only thing operating on that electrical circuit.  Circuit breakers should also be checked.  Customer is subject to an additional charge of $100.00 for all service calls due to electricity.

General Rules for Safe Operation:   Units must be operated over a smooth, compatible surface such as grass or hard top surface. The unit may NOT be operated on rough surfaces such as rocks, brick, glass, or any jagged objects. Unit cannot be moved by lessee after placed by Bouncey House Rentals  employees/contractors.  Unit MUST BE properly anchored prior to use. Unit will be anchored initially by Bouncey House Rentals employees/contractors and the anchors MUST NOT be removed during period of use. Never attempt to relocate, adjust or service a blower. Never use during high winds, gusty winds, thunderstorms or lightening.  The unit can turn over in high winds, even if anchored, and this could result in severe injuries to the users.  Do not resume use until adverse weather conditions have ceased. Always follow the manufacturers guidelines located on the unit itself. 

Additional Safety Rules:   Before entering the unit, have the users remove their shoes, eye glasses, belt buckles and any sharp objects.  Never play, jump or enter a partially inflated/deflated unit. Never allow the users to climb or play on the outside or inside walls of the unit, columns, netting or roof of unit.  Always follow the number of riders and rules posted on the unit itself.  Do not plug or unplug the motor repeatedly as this will cause the unit to burn up and you will be responsible for any resulting damage.  Always have an adult present, who has reviewed and understands both this contract and the rules posted on the unit itself, who can supervise the riders. Never allow the users to be unsupervised in or around the unit. Never allow more users than the maximum number of users per age group as described within this lease and on the unit itself.  Never place a hose or water on or into the unit unless authorized by Bouncey House Rentals. Do not allow horseplay on, in, or around the unit.  Always follow the directions for use on the unit itself.   
 Only children of the same age group are to play on the unit at the same time.  The maximum number of users in each age group is as follows:

By Age                    Under 5 years                      6-8 years                 9-13 years         Older Teens                          Adults
Party Unit                8-10                                         8                               6                              4                                   2
Large Unit               12 -16                                      12                            10                             8                                   6
Slide Unit                6- 8                                           6                               4                             3                                   2



_______________ Lessee Initial